Arkevia is a digital vault that centralizes pay slips, certificates, and HR documents in a secure online space. The service relies on two distinct portals: myarkevia.com for employees, arkevia.com for employers and HR services. Confusing the two addresses is the primary cause of connection issues.
Employee portal and employer portal: a distinction that prevents connection errors with Arkevia
The platform clearly separates uses. The myarkevia.com portal allows employees to view, download, and manage their personal documents. The arkevia.com portal, without the “my” prefix, is for HR teams to upload pay slips and manage accounts.
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Attempting to connect to the wrong portal will consistently return an error regarding credentials, even if the password is correct. Before any action, checking the URL in the browser’s address bar remains the reflex to adopt. A detailed guide explains how to download and manage my Arkevia account from the correct portal, step by step.
The MyArkevia mobile app, available for free on Android and iOS, provides access to the same documents as the browser version. It proves useful for viewing a pay slip on the go or validating an authentication step.
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Two-factor authentication on MyArkevia: setup and backup codes
Two-factor authentication (2FA) has become mandatory to access an Arkevia account. This mechanism adds a layer of security beyond the simple username-password combination.
Compatible applications and linking procedure
The setup involves a third-party authentication app: Google Authenticator, Authy, or Microsoft Authenticator. Upon initial activation, MyArkevia displays a QR code to be scanned with the chosen app. This scan links the account to the temporary code generator on the phone.
At each login, the platform requests the six-digit code generated by the app, valid for a few seconds. Without this code, access to the digital vault is blocked, even with a correct password.
Backup codes to keep offline
MyArkevia provides backup codes during the activation of 2FA. These one-time codes allow access if the phone is lost, stolen, or reset.
- Print the backup codes on paper and store them in a secure physical location, separate from the phone
- Do not store these codes in a note on the same device as the authentication app
- Regenerate new codes as soon as a backup code has been used, to maintain a sufficient reserve
Losing both the phone and the backup codes requires contacting Arkevia support with identity verification. The recovery process then takes several days.
Activating the Arkevia employee account: employee number, secret code, and agreement
An employee does not create their Arkevia account themselves. It is the employer who provisions the space and then provides the employee with a registration number and a secret code. This information usually arrives via internal mail, professional email, or through the HR service.
The first login on myarkevia.com requires entering this registration number and secret code, then accepting the provision agreement and the general terms. This step legally validates the opening of the digital vault in the employee’s name.
The secret code is for one-time use only: it is exclusively for initial activation. Once the account is active, the employee sets their own password and configures 2FA. If the secret code was never received or has been lost, only the company’s HR service can provide a new one.
Download and organize pay slips from the digital vault
Once logged in, the personal space displays the documents uploaded by the employer, sorted by date. Pay slips appear in PDF format, downloadable individually or in batches depending on the features activated by the company.
Local backup of documents
Keeping a local copy of each pay slip is a useful precaution. Arkevia archives documents for a long duration, but having a copy on an external hard drive or personal storage service protects against any technical mishaps.
- Create a dedicated folder on the computer with organization by year and month
- Rename each PDF file according to a consistent format (e.g., 2026-07-pay-slip.pdf) to facilitate future searches
- Perform periodic backups on an external medium or a second encrypted cloud service
Verification of file integrity
After downloading, always open the PDF to check that the content displays correctly. A corrupted or truncated file will not be usable in an administrative process. If a pay slip seems incomplete, report the issue to the HR service before the source document is archived.
Management of personal data and security of the Arkevia account
The MyArkevia space allows modification of the email address associated with the account, the password, and notification settings. Updating the email address after a change of employer ensures continued access to the vault, as documents remain linked to the employee and not the company.
The password must be distinct from those used on other services. A password manager (Bitwarden, KeePass, 1Password) helps avoid using simple or reused combinations. Changing the password at least once a year limits exposure in case of a data breach on another site.
The platform applies encryption of data in transit and at rest. Stored documents are only accessible to the account holder, except for explicit sharing with a third party via the functions provided by the interface.
The Arkevia digital vault remains accessible even after leaving the company. Pay slips deposited during the employment period remain viewable and downloadable from the employee’s personal account, making it all the more relevant to keep their credentials up to date and their 2FA backup codes stored securely.